AVA

AVA: the Automated Virtual Assistant

AVA
Total Dealers Currently Using AVA: 316
Total Leads Worked by AVA: 188,373
Current Response Rates with AVA:
Auto Finance Leads New/Used Leads
45% 43%

Imagine how many more cars you would sell if every lead was really worked until they 'buy or die'.

Imagine how many more cars you would sell if every lead or customer that is, or ever will be, in your database was contacted at least 4 times per year forever.

Imagine how many more cars you would sell if your best salesperson worked 24 hours a day, seven days a week, without ever taking a break, calling in sick, or going to work for another store, AND that your best salesperson could work all of your leads.

Imagine how many more service appointments your dealership would get if every sales lead was also worked for service business.

Introducing AVA... AVA is a form of artificial intelligence that engages the customer and carries on a two-way conversation with them over email, sending messages, receiving responses, interpreting the responses, then taking some action based on the customer's reply. What makes AVA revolutionary is the ability to interpret customer replies and take action based on those replies. AVA is not an auto-responder program.

AVA will work for your dealership as a virtual Business Development Center, contacting all of your leads, bubbling up the hot leads, scheduling phone appointments for your sales staff, gathering additional information from the customer, and verifying that they have the intent to purchase a vehicle: all of this WITHOUT ANY HUMAN INTERVENTION.


AVA

8 Ways AVA Technology Increases ROI for Dealers

1. AVA Engages the customer: 40-56% of all leads respond to AVA.

2. AVA keeps the customer engaged: AVA emails back and forth with the customer, keeping them engaged with your dealership and alerting your sales staff when action is required.

3. Graceful handoff: AVA schedules a phone appointment for the salesperson and gets the best phone number to reach the customer (nearly 50% provide AVA with an additional phone number, which is usually cell phone). Most importantly: when your sales staff calls the customer, the customer is expecting a call from that person.

4. Relentless pursuit through consistent, scheduled follow-up with every lead: to the customer, AVA is pleasantly persistent; to your dealership AVA is a machine that will work every lead until they 'buy or die'.

5. Re-Engaging 'dead' leads: After the initial contact campaign is completed and a lead becomes idle, AVA will launch a Re-Engage campaign to determine if the customer is still in market. Nearly 60% of leads AVA Re-Engages are still in market and get 'bubbled back up' as hand-raisers for your sales staff.

6. Cross-purpose marketing for service and sales: AVA will launch a campaign for your service department (coupon for an oil change, brakes, inspection, etc.). You can also dump all of your service department contacts into the system and AVA will 'bubble up' service customers who are in the market for a vehicle.

7. Customer loyalty campaigns: AVA technology can be used to send reminders for service or scheduled maintenance according to schedule and other criteria and to send out birthday greetings for any lead or customer whose birthday you have on file.

8. Refunds from your lead providers: AVA provides a report for you to get credit for bad leads (bad email address, customer not in market, already purchased, etc.). 12-17% of leads are bad: AVA will give you a detailed report, including the customer's response if they do not have intent to purchase.

Want to see a live demonstration of AVA working leads? Register here.

AVA In the Press:

Blue Sky Marketing Group Finds Success with AVA from AutoFerret.com

The Future Of Lead Management

The Technology-Driven Dealership

AutoFerret.com Press Release

AutoFerret.com's AVA Brings Artificial Intelligence to the Auto Dealership

BlueSky Marketing Group and Participating Auto Dealerships Enjoying Success with Automated Virtual Agent "AVA" Technology



Facebook

Facebook Widgets

We currently have 4 Facebook Widgets but are adding about one a month. Each Widget creates a separate tab on your Facebook business profile and your logo can be displayed at the top of each tab.

1. Inventory Widget - The inventory widget puts your inventory on your Facebook Profile. This widget creates the 'Inventory' tab in your business profile, which displays your inventory and allows people to search your inventory from your profile, using AutoFerret.com search technology.


Facebook Inventory Widget

2. Service Specials Widget. - This Widget will allow you to advertise specials and generate leads for your service department. You can edit your custom text anytime through your AutoFerret.com Dealer Portal.


Facebook Service Special Widget

3. Web Leads Widget - Social Network sites are exploding in popularity - the terms Facebook and MySpace have become almost as common as Google. Did you know that there are thousands of FREE LEADS available on Social Network Websites? The Web Leads Widget crawls Social-networking sites to find FREE LEADS for you. You can see all the FREE LEADS the Web Leads widget has identified near your store as they hit, in real-time, and contact the consumers directly. It all happens in real-time, 24 hours per day: as new leads are found, they show up on your Web Leads Widget and you can contact the buyers immediately.


Facebook Web leads Widget

4. Trade-in Appraisal Widget - The Trade-In Widget allows visitors to your profile to submit a request for a trade-in appraisal (lead).


Facebook Trade-in Widget

5. Reputation Monitor Widget - The Reputation widget crawls social websites and blogs to gather any comments, discussions or articles that contain valuable information regarding your dealership. This information can be positive or negative. In today's world of internet commerce and information, it is imperative you know of all public comments made about your dealership. The Reputation Monitor allows you to manage the public press.


Facebook Reputation Monitor Widget

Next-Generation Inventory Listing Service:

Micro Site: You get an AutoFerret.com Micro Site for your entire inventory, individual listing pages for each vehicle with unlimited photos (dealer-supplied).

Cross-posting: Your entire inventory is posted and updated on AutoFerret.com and all of the many other websites we feed to, which means that your vehicles are included in millions of searches each day!

Custom content: You can also include custom content (dealer-supplied), such as a video, on each listing page for no additional charge...think VSEO! Here's an example of one of our dealer's listing pages with a video announcement: http://autoferret.com/viewlisting-d.php?id=1993


Lead Finder

There is a wealth of FREE LEADS available on the Internet; the problem has always been how to aggregate them in such a way that dealerships can make use of them. You could pay someone to search through several thousand listings for you each day, but even if you pay minimum wage, that adds up to hundreds or thousands of dollars per month.

The AutoFerret.com Lead Finder searches through hundreds of thousands of sources, and finds those FREE LEADS for you. Then, using a scoring system based on criteria such as make, model, and geographic area, it distills the list down to those leads that are most relevant to you. You can see all the FREE LEADS within 100 miles of your store, as they hit in real-time and contact the buyers directly. We even have a mobile version, so you can see the leads and contact the buyers directly from your mobile phone and you can set alerts to notify you when new leads are found in your area. It all happens in real-time, 24 hours per day: as new leads are found, they show up on your Lead Finder and you can contact the buyers immediately.




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